Return Policy
At Monte Shirts, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Return Policy outlines the steps to return or exchange items.
1. Eligibility for Returns
- Return Window: You may return eligible items within 30 days of purchase.
- Condition: Items must be unworn, unwashed, and in original condition with all tags attached.
- Non-Returnable Items: Final sale items, gift cards, and customized products cannot be returned or exchanged.
2. Return Process
- Request a Return: Contact our customer service team at [email protected] with your order number and reason for return.
- Return Authorization: Once approved, you’ll receive a return authorization and shipping instructions.
- Shipping the Item: Package the item securely and use the provided return shipping label, if applicable.
3. Refunds
- Processing Time: Once we receive your returned item, please allow 5-7 business days for inspection and processing.
- Refund Method: Refunds will be issued to your original payment method.
- Shipping Fees: Original shipping charges are non-refundable. Return shipping fees may apply unless the return is due to a defect or error on our part.
4. Exchanges
- To exchange an item, follow the return process and indicate your preference for an exchange. Once we receive and approve the returned item, we will send the replacement.
- Exchange requests are subject to product availability. If the desired item is out of stock, we will process a refund instead.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of delivery at [email protected] with photos of the defect. We will arrange a replacement or refund at no additional cost.
6. Cancellations
If you wish to cancel an order, please contact us within 24 hours of placing it. Orders cannot be canceled once they have been shipped.
Contact Us
If you have questions or need further assistance, please contact us:
Monte Shirts
Email: [email protected]
Phone: +1 (555) 944-3521
